Refund Policy

Clear, fair, and designed to protect your ceremony time.

Online Wedding Vows reserves ceremony time specifically for you.

Because our services are time-based, this policy explains when

refunds, credits, or rescheduling apply. By booking a ceremony with

Online Wedding Vows, you agree to the terms below.

1. Important Note About Utah County License Fees

Utah County marriage license fees are paid directly to Utah County by the couple.

Those government fees are not collected by Online Wedding Vows and are not refundable by us.

2. 24-Hour Grace Period After Booking

You may cancel for a full refund within 24 hours of purchase, as long as your ceremony has not been scheduled or performed.

If you book and schedule within that 24-hour window, the grace period still applies unless we have already started custom work (see Section 5).

3. Refunds Based on Time Before Ceremony

Refund eligibility is based on how far in advance you cancel.

  • More than 72 hours before your ceremony:

    Full refund minus any non-refundable add-on costs already delivered.

  • Between 72 and 24 hours before your ceremony:

    50% refund of your package price.

  • Less than 24 hours before your ceremony:

    No refund. Your ceremony time has been fully reserved and cannot be resold.

4. Rescheduling Instead of Cancelling

We understand plans change. If you need to reschedule:

  • More than 24 hours before ceremony:

    One free reschedule to a new available date/time.

  • Between 72 and 24 hours before your ceremony:

    50% refund of your package price.

  • Less than 24 hours before ceremony:
    Rescheduling is still possible, but a $75 rescheduling fee applies.

Rescheduling is subject to officiant availability.

5. Custom Work & Non-Refundable Items

Some services require labor before your ceremony and are non-refundable once completed. These include:

  • Personalized Love-Story Script work (once writing begins)

  • Vow Coaching sessions already delivered

  • Witness services already scheduled and confirmed

  • Apostille processing already started

  • Translator services already scheduled and confirmed

  • Any digital keepsake package already created and delivered

If custom work has been completed, the cost of that work may be deducted from any eligible refund.

6. No-Shows or Late Arrivals

If either partner does not attend the ceremony within 15 minutes of the scheduled time, it is considered a no-show and is not refundable.

If you arrive late but within 15 minutes, we will do our best to complete your ceremony, but extended time is not guaranteed.

7. Technical Issues

If a technical failure on our side prevents the ceremony from happening, you may choose:

  • A Free Reschedule, or

  • A Full Refund.

If technical issues on the client side (internet/device problems) prevent the ceremony, standard rescheduling/refund rules apply.

8. Ceremonies Not Completed Due to Eligibility or License Issues

If a ceremony cannot legally proceed because:

  • Your Utah County license is not issued, expired, or invalid,

  • Required witnesses are not present,

  • Identity verification cannot be completed,

you may reschedule once your documents are correct. Standard rescheduling fees apply depending on timing.

9. Chargebacks

If you file a chargeback without contacting us first, we reserve the right to pause services while the dispute is reviewed. We will always attempt to resolve issues directly and fairly if you contact us first.

10. How to Request a Cancellation, Refund, or Reschedule

Email us at [email protected] with:

  • Your Full Name

  • Your Ceremony Date/Time (if scheduled)

  • The Reason For Cancellation or Reschedule Request

We will confirm your refund or new date by email.

Thank you for choosing Online Wedding Vows.

We honor your time, your money, and your moment.

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